Technical Delegate / Flying Doctor (m/f/d)

Field-based | Stuttgart, Bamberg, Kaiserslautern | Full-time | Hybrid

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What you’ll do

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

What you bring

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians

• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge
• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in German/English required (written and spoken)

What we offer

• Hybrid working (field + home office)
• 31 days paid time off
• Pension, health & wellness programs
• Urban Sports Club subsidy
• Development opportunities
• Company car+fuel card
• Laptop
• Mobile phone
• Great opportunities for future development internal within MSX International

About MSX

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.