DAS ERWARTET DICH...

At VIER, we build and operate AI-powered applications that enable intelligent customer service experiences at scale. As part of our AI Platform Services team, you will take ownership of the reliable operation, scalability, and continuous evolution of our AI infrastructure landscape. Working with modern cloud-native technologies and AI-driven automation, you will help ensure that our applications, services, and Kubernetes environments meet the highest standards for reliability, security, and operational excellence — empowering development teams to deliver production-grade AI solutions with speed and confidence. 

In this position:

• You own the reliable day-to-day operation of platform infrastructure services within the AI Business Unit.
• You drive automation across operational workflows, using modern tooling and AI to improve efficiency, scalability, maintainability, and security.
• You support and contribute to the migration of internal applications from Nomad to Kubernetes.
• You collaborate with Infrastructure teams to continuously improve Kubernetes environments.
• You manage and support core technologies such as Qdrant, PostgreSQL, ClickHouse, Redis, Dify, Langfuse, Kubeblocks, and the Cnpg.io Postgres Operator.
• You build and improve monitoring, alerting, and operational observability standards.
• You enable development teams to design, ship, and operate production-grade Kubernetes-ready services.
• You improve system reliability, scalability, security, and operational excellence across the AI landscape.

FOLGENDES BRINGST DU MIT...

• You are a pragmatic problem-solver with a strong focus on reliability, quality, security, ownership, and continuous improvement.
• You have strong hands-on experience with Kubernetes in production environments.
• You have experience operating databases and cloud-native services.
• You are familiar with monitoring and observability tools.
• You bring a strong automation mindset and follow a zero-downtime approach.
• You are curious and motivated to deeply understand the operational behavior of modern AI technologies.
• You speak fluent English.

DAS TUN WIR, UM DICH GLÜCKLICH ZU MACHEN...

We are a company with flat hierarchies and plenty of freedom to make your own decisions and take ownership of your responsibilities.
We offer an engaging and varied role where you can make a difference.   
We support professional development and training tailored to your needs.  
Flexible working hours and a trust-based work schedule make it easy to organize your daily work routine.
A hybrid work model with three days of remote work.
Appreciative interactions and respectful communication in line with our Guiding Principles.
Regular and constructive feedback sessions that support your targeted development.
We also offer support through our service provider INSITE during difficult life situations (professional or personal).  
Promotion of a diverse, inclusive corporate culture where all employees have equal opportunities.  
In addition, we offer a range of other benefits that enrich your daily work life (e.g., mobility allowance, sports programs, events, etc.). You can find more details on our careers page.

*Gender-neutral: At our company, it doesn’t matter whether you’re female, male, or non-binary… where you’re from, what your skin color is, or what you believe in. We focus on mutual respect and appreciation, as well as fun and motivation at work. Let your personality shine—with us, you’re at the center of everything we do.

Über uns

VIER denkt Kundendialog und Kommunikation neu. Mit unseren Angeboten „enrich“, „engage“ und „evolve“ machen wir kontaktbasierte Geschäftsvorgänge effizienter. Wir verbessern die Customer Experience und die User Experience. Wir kombinieren künstliche mit menschlicher Intelligenz, Expertise mit Intuition, jahrelange Erfahrung mit Innovation und Forschung. Ob im Service, Vertrieb oder bei der Sachbearbeitung: Unsere intelligenten Lösungen analysieren, assistieren und automatisieren kontaktbasierte Geschäftsvorgänge in allen Branchen. Sie heben Mitarbeiter:innen auf ein neues Kompetenzniveau. Auf der VIER Technologie-Plattform orchestrieren unsere Partner und wir Kommunikation, Dialog- und Aufgabenverarbeitung. Sie ist die einzige Plattform aus Europa für komplette Ende-zu-Ende-Lösungen – sichere Daten, deutsche Cloud und lokaler Service inklusive!